BFSI
- products and service
- Loan statements/notifications
- Loan application status
- Insurance premium queries
- Balance Inquiry
- Mini Statements
- Intra-Bank Fund Transfer
- Password Change
- Lost/Stolen Debit Card
- Additional Bank Statements
- Check Order
- Enquire cheque status
- Get Fixed Deposit details
- Bill Presentment
- Bill Payment for utility services
- Event Messaging (Push Based Services)
- EMI received/not received
- Insurance premium notifications/alerts
- Deposit Notification
- Low Balance Notification
- ATM Transaction Notification
- Debit Notification
- POS Transaction Notification
- Credit Card Balance Notification
- Credit Card Payment Received Notification
- Credit Card Fraud Notification
- Large Amount Credited to Account
- Large Amount Debited to Account
- Fixed Deposit Redemption Notice
- E-Payment Alerts
Government and PSU
- Public grievance redressal systems:
- A local Virtual Number can be setup at each City / Town where Citizens can send their grievances by SMS to the local Municipal Corporation
- Public utility payments by SMS*
Access to any public utility information through Virtual Number (* We can organize this facility along with our business partners) - Human Resource communications
Alerts: Salary credit, Emergency Response, Transport logistics
SMS directory
Password Change
Organizational communications
Employee helpline - ERP integration:
Supply chain management
Disaster management
Public broadcasting during emergencies.
Defence
- Human Resource communications
- Alerts: Salary credit, Emergency Response, Transport logistics
- SMS directory
- Organizational communications
- Employee helpline
- Emergency notification solutions
ISP
- Customer care, complaint handling
- Marketing & Promotions
- Human Resource communications
- Alerts: Salary credit, Emergency Response, Transport logistics
- SMS directory
- Organizational communications
- Employee helpline
Manufacturing and Distribution
- Supply-Chain & Logistics Information
Integration of SMS Solution into ERP/ Supply-Chain management system can enable the following:
- Automatic SMS alerts if any product stock falls below critical stock level.
- Automatic SMS alerts for critical demand situation (i.e. demand exceeds inventory).
- Automatic SMS intimation for material dispatch.
- Using SMS to check stock of a particular item irrespective of the person's location
- Management Information System
- SMS solution can be used effectively for following management information applications:
- Scheduled automatic daily information capsule to management members, regardless of their location, by SMS containing vital business performance indicators, viz. consolidated order booking (for the day. month & year), invoicing, inventory value, production figures and payment collection etc.
- Monitor real time sales figures or any other business performance indicator (production, invoicing etc) at any time of the day, from anywhere, by sending a SMS query.
- Sales Force Automation
- In any organization, the field sales force is the most mobile and spread out group of people. With SMS enabled sales force automation, the sales personnel, regardless of the location, can use the mobile phone to:
Access information about price, product stock/inventory/availability to help him close the order on the spot with the distributor or customer.
Access particular order status information to answer customer queries about the same and thus have a more satisfied customer.
Receive scheduled alerts about his sales performance (consolidated or product wise order booking vis-a-vis sales target etc) to help him plan and manage his sales activity accordingly.
Access customer/distributor ordering and payment track record to manage a customer better.
Receive payment collection due alerts and reminders.
- In any organization, the field sales force is the most mobile and spread out group of people. With SMS enabled sales force automation, the sales personnel, regardless of the location, can use the mobile phone to:
- Traders can SMS for checking and broadcasting:
- Product Prices
- Price Comparison
- Special Schemes and Discounts
- ealer / Retailer Locater
- Retail Stores can use SMS for:
- Promotions
- Special Scheme for Card Holders
- Store Sales
- ealer / Retailer Locater
- Marketing & Promotions:
- Company to Distributors
Inform of new products being launched
Inform of changes in pricing and specifications
Inform of material shipped
Update distributors with changes in commissions etc - Company to Consumers
CRM- Send wishes on birthdays, anniversaries and on special days
Inform consumers of special discounts and offers
SMS invitations to product launches and events organized by the company
- Company to Distributors
Media and Services
- Media Interactivity
- TV Program Guides
- Requests for songs, films etc./ downloads
- Contests
- Ticket Booking
- Firm Achieves Information
- Cds Availability / Rates
- Release Details
- Contests
- Box Office Collection
- Services :
- Hotels
Room Tariffs
Promotions
Special Offers
Tentative Bookings
Loyalty Programs
Internal - Integrated Guest Complaint Management System - Restaurants
Special Offers
Table Bookings
Anniversary SMS
Birthday SMS
- Hotels
- Customer Relationship Management System
One of the important aspects of managing customer relationship is to 'keep in touch' with customers and keep them informed about various aspects of their relationship with you. Depending on the type of business, some of the SMS applications that may be deployed to manage customer relationship are as follows:- Acknowledgement of their Orders, Queries and Complaints.
- Allow customers to track status of their complaints by SMS.
- Allow customers to access account information by SMS.
- Allow customers to use SMS to track status of their orders placed by them.
- Customer loyalty program information by SMS.
- Broadcast Public Communication to citizens about special Events.
- Access of any kind of Public Utility Information by SMS
- Travel Related Services
- Package Promotions
- Room Availability
- Room Tariffs
- Special Offers
- Tentative Bookings
- Booking Conformation
- Destination Wise - Pull Based Services
- Courier Services
- Parcel Tracking
- Service Availability
- Rates
- Airlines
- Ticket Availability
- Flight Rates
- Flight Schedules
- Special Offers
- Emergency Alerts to Passengers
- Booking Conformation
- Destination Wise - Pull Based Services
IT and Services
- Enterprise Network Monitoring
With increasing dependence of businesses on its IT systems, SMS solutions are ideal for monitoring enterprise IT facility viz. servers, routers, server room environment etc. In case of any problem or fault the SMS system would immediately trigger alert messages to the concerned people so that the problem is immediately noticed and the downtime is thus reduced. Some of the applications that can be implemented are as follows:- Monitor various critical servers in a network by checking their accessibility, CPU usage, memory availability, page file size, directory size, disk space etc and generate automatic SMS alert if there is a problem.
- Monitor critical services and processes in a particular server and send automatic SMS alert if the service or process stops.
- Monitor database servers, mail servers, web servers, ftp servers for status, availability, accessibility and health and
- Generate SMS alert in case of any problem.
- Monitor various active network components viz. router, switch, firewall etc and generate SMS alert in case of any error or fault condition.
- Monitor health of backup power supply (UPS) and generate SMS alert in case of a unhealthy condition, so that the problem can be rectified immediately and a emergency situation in case of a power failure can be avoided.
- Monitor server room environment (temperature, humidity etc.) using intelligent sensors connected to SMS Application
- Server and generate automatic SMS alert in case of a problem.
- Mobile Office Application (email notifications etc.)
One of the objective of deploying SMS communication system and other mobile communication tools is to mobilize existing applications and integration of field service staff in to the work and communication flow. Some of the mobile office applications that can be deployed using SMS solution are as follows:- SMS notification of new incoming email (any email or email from a particular address).
- Access address book from mail server using SMS
- Mobile office messenger to contact mobile sales personnel from any office desktop.
- Other Solutions:
- Transport and logistics
- Cab Routing linked with Roster Management
- MIS Reporting
- Urgent Notification
- Daily / Weekly Competition
- Quality Feedback / Scores
- Online Polling
ITES
- Enterprise Network Monitoring
With increasing dependence of businesses on its IT systems, SMS solutions are ideal for monitoring enterprise IT facility viz. servers, routers, server room environment etc. In case of any problem or fault the SMS system would immediately trigger alert messages to the concerned people so that the problem is immediately noticed and the downtime is thus reduced. Some of the applications that can be implemented are as follows:- Monitor various critical servers in a network by checking their accessibility, CPU usage, memory availability, page file size, directory size, disk space etc and generate automatic SMS alert if there is a problem.
- Monitor critical services and processes in a particular server and send automatic SMS alert if the service or process stops.
- Monitor database servers, mail servers, web servers, ftp servers for status, availability, accessibility and health and
- Generate SMS alert in case of any problem.
- Monitor various active network components viz. router, switch, firewall etc and generate SMS alert in case of any error or fault condition.
- Monitor health of backup power supply (UPS) and generate SMS alert in case of a unhealthy condition, so that the problem can be rectified immediately and a emergency situation in case of a power failure can be avoided.
- Monitor server room environment (temperature, humidity etc.) using intelligent sensors connected to SMS Application
- Server and generate automatic SMS alert in case of a problem.
- Mobile Office Application (email notifications etc.)
One of the objective of deploying SMS communication system and other mobile communication tools is to mobilize existing applications and integration of field service staff in to the work and communication flow. Some of the mobile office applications that can be deployed using SMS solution are as follows:- SMS notification of new incoming email (any email or email from a particular address).
- Access address book from mail server using SMS
- Mobile office messenger to contact mobile sales personnel from any office desktop.
- Other Solutions:
- Transport and logistics
- Cab Routing linked with Roster Management
- MIS Reporting
- Urgent Notification
- Daily / Weekly Competition
- Quality Feedback / Scores
- Online Polling
Educational Institutions
- Communication needs at schools/ colleges:
- Communication problems for informing parents not to send children to school on emergency holidays
- Handing Routine Queries
Examination Dates/Centers
Admission/Interview dates
Annual Holidays
Extra curricular activities
Printing Circulars to communicate events like Open House, Annual Day, Sports Day etc
Fees Payment Reminders
- Use SMS to
- Inform the parents about any unscheduled holiday that has to be declared due to unforeseen circumstances
Heavy Rainfall
Fog
Bandh - Due to Political Un-stability
Reminders to Parent Community
Acknowledgement of School Fees - Urgent Alerts:
An SMS informing the parents about the situation in the school when there has been a natural calamity like Earthquakes etc - Other alerts:
Parent Teacher Meeting
Annual Day
Sports Day
Health Camp
Parent Teacher Association Meeting
Examination Dates / Centers
Fees Payment Reminders
Polls to be conducted for important decisions like policy Changes
Remarks by teachers on Academic / Behavioral performance of students
Availability of student's exam mark-sheet
Student's Attendance
- Online Admissions
Intimate parents for the time & date of the interviews or the results of the interviews. This way the crowds of aspiring candidates can be reduced and the school administration is rid of answering hundreds of queries.
- Inform the parents about any unscheduled holiday that has to be declared due to unforeseen circumstances
- Virtual Number Solutions for Schools
- Igloo360 will assign a virtual number exclusively for your School and all the incoming message to this virtual number can be forwarded to select mail ids/url based on the keyword.
On this number you can create n number of keywords as per your needs for all incoming messages like, Admission .etc. and could set an automated response, "Thank you for your enquiry, the forms are available between 8.30 to 10.30 am by paying cash/draft of Rs 1,000 from School Fee Counter - "Your School Name" - The entire Database (Attendance, Mark Sheet, Behavior Comments etc.. customized by (School Administration) shall be made available to us through an API, in the form of Tables. The functionality from the end user point of view will be as easy as sending a sms with a query.
For example X wants to retrieve Latest Unit Test Scores of his/her child?
X types "Roll No" followed by a predefined Keyword and send a message from his mobile to the a virtual number (98184 12345). As soon the message hits our eMobileGateway, it searches all the relevant information then breaks down and compiles a message (within160 characters each) and push it back at X's mobile number X types "890876 marksheet" and send to (98184 12345). As soon the message hits our eMobileGateway, It sends a message:
"Eng:63, Maths:72, Hindi:85, So Sc:70, Sanskrit:55. History: 58, Geography:67. "Your School Name" - Access to the your School's Database : It can be done in two ways Your School gives Igloo360 a URL through which we can access the desired information from the Database or conduct Direct Database Integration OR Your School gives the entire database to Igloo360 and it remains at our Server only.
- Usage Charges to the End Users
As per the outgoing SMS Charges based on Individual's Bill Plan
- Igloo360 will assign a virtual number exclusively for your School and all the incoming message to this virtual number can be forwarded to select mail ids/url based on the keyword.
- Online Delivery Report:
- We will provide for online delivery report to the User. The setup has capability to track the message status in real-time using web based GUI.
Delivered: The entire message that has got delivered successfully.
Failed: Message could not be delivered due to reason such as "invalid mobile number", "number does not exist", "call barred" etc.
Pending: All the message that are still in queue due to reason such as mobile user's handset is switched off, network failure etc.
Expired: All the messages that could not be delivered after 30 retries or in 24 hours, whichever occurs earlier.
Plus: Any other customized reports that you need!!
- We will provide for online delivery report to the User. The setup has capability to track the message status in real-time using web based GUI.
- Management Information System
- SMS solution can be used effectively for following management information applications
- Scheduled automatic daily information capsule to management members, regardless of their location, by SMS containing vital business performance indicators, viz. consolidated order booking (for the day. month & year), invoicing, inventory value, production figures and payment collection etc.
- Monitor real time sales figures or any other business performance indicator (production, invoicing etc) at any time of the day, from anywhere, by sending a SMS query.
- Features:
Easy to use- Only requirement is to have access to the Internet
- As easy as using hotmail
- Groups can be added by
All Students
Class-wise
Teacher-wise
House wise
Bus Wise
Etc. - Etc.Messages can be initiated from your Mobile
